Client Agreement

Private Psychotherapy & Therapeutic Counselling

1. Nature of the Service

Private psychotherapy sessions are offered online, providing a confidential space to explore thoughts, emotions, and patterns at depth.

This is a professional therapeutic service guided by recognised ethical standards.


2. Sessions

  • Sessions are 50 minutes in duration

  • Sessions take place online via secure video platform

  • A regular weekly or agreed frequency is recommended for continuity


3. Confidentiality

All information shared within sessions is treated as confidential.

However, confidentiality may be broken if there is:

  • Risk of serious harm to yourself or others

  • Safeguarding concerns

  • Legal obligation (e.g. court order)

Where possible, this will be discussed with you in advance.


4. Contact Between Sessions

Contact outside of sessions is limited to practical matters such as scheduling.

Therapeutic support is provided within scheduled sessions only.


5. Crisis & Emergency Support

This service is not a crisis or emergency service.

If you require urgent support, please contact:

  • Your GP

  • Local crisis services

  • Emergency services


6. Payment & Cancellation

  • Payment is required in advance of each session

  • A minimum of 24 hours’ notice is required to cancel or reschedule

  • Sessions cancelled with less than 24 hours’ notice may be charged in full


7. Responsibility & Engagement

Therapy is a collaborative process.

While support and guidance are offered:

  • You remain responsible for your own decisions and actions

  • Progress is dependent on engagement within and between sessions


8. Ending Therapy

You are free to end therapy at any time.

Where possible, it is recommended this is discussed within sessions to allow for a considered ending.


9. Professional Standards

This service is provided in line with professional and ethical standards, including those set by the British Association for Counselling and Psychotherapy (BACP).


10. Agreement

By booking and attending sessions, you confirm that you understand and agree to the terms outlined above.


This is a space for thoughtful, in-depth work — approached at your pace, with care and clarity.